Dear Dennis and Eric,
We would like to formally thank and congratulate you and your team on a fantastic campaign at 19 Kent Rd, Box Hill.
The customer service that Craig, in particular, provided was outstanding and made us feel very confident that the Lindellas team was the right fit for us.
He consistently provided us with updates regarding the campaign, promptly returned calls and addressed any concerns that we had. He led the campaign with integrity, professionalism and not only worked for us but with us. We have high expectations when it comes to customer service and the Lindellas team didn’t just meet our needs but exceeded our expectations. That Craig held extra open for inspection times for potential buyers, emailed weekly market reports, liaised with our solicitor, amended a defective spot on the ceiling, changed light bulbs, mopped the floor, brought in our mail, checked that the board light did not bother neighbours (just to name a few) and the best surprise…presenting us with a photo book of our home were exemplary taking customer focus to the next level and indicative of why you are market leaders in the area.
The Lindellas team made us feel very comfortable and confident, treating us as valued people and not just another account. Your no BS approach was appreciated. For this we commend you all.
Dennis, your auctioneering skills are excellent, and we believe you are well ahead of your competition, all the while putting on a great show. Your team’s negotiations on the day of auction were a win: win for both parties.
I would like to nominate your office for industry awards if there are such accolades that exist. I looked on the REIV website but couldn’t see anything as such. If you know ofany, I’d appreciate details so that I can follow through. We feel it is important to recognise when people put in an outstanding effort.
Once again, thank you for your services to date. None of what you did went un-noticed. Kind regards,
Lina and Adrian